SHIPPING & RETURNS
Our delivery service is via Royal Mail, 2nd class recorded delivery and costs £3.99 per order.
Orders made by 2pm will be sent out the same day.
If orders are made after 2pm on Friday your order will be dispatched on the Monday.
You can return unworn and unused items* with the original tags intact to us within 14 days of receiving for a refund.
All items will be refunded at the price they were purchased for.
Please include your original invoice or a note with your order details and also the reason for returning within the parcel.
Please allow up to 14 working days from when your return has reached our premises for our team to process it.
We, unfortunately, don't send confirmation emails when we receive returns but as soon as yours has been processed you will receive an automatic email.
We cannot refund for unwanted items after 20 days from receiving your order.
We do not refund postage costs.
* Please note Beauty items, Underwear, Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons.
WE DO NOT OFFER EXCHANGES
If you wish to arrange a return please return to the below address with your original invoice enclosed:
Old Wives Lees,
Kent, CT4 8AL
We highly recommend using a tracked service so you can track the whereabouts of your return. Hounded Ltd cannot be held responsible for the loss of your return.
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition. All goods will be inspected on return. Any unwanted items must be returned to Hounded in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be exchanged or refunded. The goods are your responsibility until they reach Hounded, so please make sure any returns are securely packaged and cannot get damaged on their way back to us! Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
We cannot issue a refund until we have received your item, so we recommend using our a recorded delivery service that you can track.
We are not responsible for any items that are returned to us by mistake.
Postage costs are non-refundable.
Returning Faulted Items
Please note when returning faulted items to ourselves, we will refund the postage cost to you. We would recommend to email if you receive a faulted item as we can provide further assistance before returning. Please do not contact the email address or phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.